1. Introduction
Welcome to Vertual Hands ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://vertualhands.com. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Collection of Your Information
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personal Data
Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site.
Biometric Data
Our service requires the processing of facial images ("Biometric Data") to generate compliant passport and visa photos. This data is:
- Uploaded directly by you for the sole purpose of processing.
- Processed securely using advanced AI algorithms to remove backgrounds and adjust dimensions.
- Automatically deleted from our processing servers within 24 hours. We do not build biometric profiles or use your face for facial recognition surveillance.
Derivative Data (Log Files)
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
Financial Data
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We do not store your complete credit card numbers, CVV numbers, or UPI PINs on our servers.
All online financial transactions and payment information are processed securely through our authorized payment gateway, Razorpay. Razorpay is PCI-DSS compliant and ensures that your payment data is encrypted and handled with the highest security standards. You are encouraged to review Razorpay's privacy policy and contact them directly for responses to your questions regarding their data handling practices.
3. Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Create and manage your account.
- Process your orders/subscriptions (Free, Gold, Diamond plans) and deliver digital downloads.
- Email you regarding your account or order.
- Fulfill and manage purchases, orders, payments, and other transactions performed related to the Site.
- Monitor and analyze usage and trends to improve your experience with the Site.
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
4. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
- Payment Processors: We use third-party payment gateways for processing payments. They adhere to the validation standards set by PCI-DSS.
- Cloud Infrastructure: Your images are processed on secure cloud servers (AWS/Google Cloud) which comply with industry-standard security certifications.
5. Cookies and Web Beacons
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.
Google AdSense and Personalized Advertising
We use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site.
- Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to your website or other websites.
- Google's use of advertising cookies enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet.
- Users may opt out of personalized advertising by visiting Ads Settings. Alternatively, you can opt out of a third-party vendor's use of cookies for personalized advertising by visiting www.aboutads.info.
We have implemented the following: Remarketing with Google AdSense, Google Display Network Impression Reporting, and Demographics and Interests Reporting. We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of Vertual Hands. Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Vertual Hands, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that we have no access to or control over these cookies that are used by third-party advertisers.
6. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
7. Policy for Children
We do not knowingly solicit information from or market to children under the age of 13. If you become aware that any data has been collected from children under age 13, please contact us using the contact information provided below.
8. Options Regarding Your Information
Account Information
You may at any time review or change the information in your account or terminate your account by:
- Logging into your account settings and updating your account.
- Contacting us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.
9. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Vertual Hands
Sandila, Hardoi,
Uttar Pradesh - 241204
Email: [email protected]
Phone: +91 98765 43210